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HMRC forced to apologise as phone lines crash just days before major tax deadline

The HMRC issued an apology on social media, as it tries to “urgently” resolve the issue.

HMRC tax letter

HMRC said its digital services remain available (Image: Getty)

The HMRC helplines have crashed following a “technical issue”, just two weeks before the deadline set for Brits to file their self-assessments. People who fail to file their online tax return by midnight on January 31 face a £100 fine.

While people can still file their self assessment despite the crash, the helpline issue may be a problem for people who need support before being able to complete the tax task. HMRC said on X: “Our helplines are currently closed due to a technical issue, which we’re urgently working to resolve. We apologise to customers and advise them to try calling us later. Our digital services remain available.”

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